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Are you still open following the Covid-19 outbreak?
YES - We continue to be open.
If you do need to get in touch, our team will continue to answer emails and our live chat is available as usual.
You can also call us for free on 0800 288 9053 if you need to talk.
Please Note: In light of many of our staff working from home, hold times may be longer than usual.
I'm worried about paying my bills during the Covid-19 outbreak?
We are here to help and we are aware of the potential financial difficulties the virus may cause.
With this in mind, we are making a commitment to ensure no customers Direct Debit payments are increased for at least the next 3 months.
If you are struggling to pay your bills, we are here to help you find a solution. Please contact us early so we can assist you in managing things.
Additional Financial Support
There is lots of advice and help for managing debt. Depending on where you live, you can receive free and impartial advice from the following organisations;
Citizens Advice Bureau or Citizens Advice Scotland
03454 04 05 06
Scottish Debt Advice
0800 253 2042
National Debt Line
0808 808 400
0800 138 1111
Will my energy supply be affected by the Corona Virus?
It goes without saying that it is a worrying time for everyone. Please be assured that whatever happens, your energy supply will not, at any point be affected.
What does self-isolation mean for people who don’t have symptoms?
If you have been asked to self-isolate because of your recent travel, but had no symptoms, make sure you report any cough, fever or shortness of breath to NHS111, telling them you are being asked to self-isolate because of coronavirus.
If you have been given a designated medical contact point, you can also call them for advice and they will talk you through the next steps
What can I do to reduce my risk of catching Covid-19?
There are things you can do to help stop germs like Covid-19 spreading:
- always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel
- wash your hands more often than usual, for 20 seconds each time with soap and water or hand sanitiser, especially when you:
- get home or into work
- blow your nose, sneeze or cough
- eat or handle food
- avoid touching your eyes, nose and mouth with unwashed hands
- avoid close contact with people who are unwell