FAQs about your account

How do I sign into my Economy 7 Energy account?

Simply visit www.economyseven.co.uk and click sign-in at the top right-hand corner. You will then need to enter your email address and password.

How do I create an online account?

When you complete the switching process you will receive a welcome email that contains all your tariff details and information on your switch. There will also be a link to create your online account. Please ensure you click the link and take a minute to set up your online account. Once you have done this you will be able to view your switching timeline and to keep an eye on the progress of your switch. You will also be able to submit your meter readings from 5-days before your live date. We will let you know when we are ready for your meter readings.

Is there an Economy 7 Energy App?

There soon will be. We are in the final stages of development and we’ll let you know when we are ready to go.

How can I top up my payments?

Head over to www.economyseven.co.uk and log into your account. You can add one off payments there.

Can I add a second name to my account?

Yes, this is fine to do although we must gain permission from the additional person. Please email hello@economyseven.co.uk and copy in the person you wish to add. The person just needs to respond confirming they are happy to be named on the account and we shall do the rest.

Can I get paper statements?

As part of our commitment to sustainability we are passionate about reducing the use of paper. We ask that all our customers manage their account online. Not only is it good for the planet but it helps us keep our costs down which we can then pass on to you in the form of cheaper energy prices

Where can I find my Economy 7 Energy account number?

You can find your account number under the ‘Your Account’ tab in your online account.

Can I update my personal information?

You can do this via your online account. Click on ‘Your Account’ and go from there. If there is an error with your address, please email hello@economyseven.co.uk and we’ll get it amended.

Can I cancel my Direct Debit?

If you are thinking about cancelling your Direct Debit please get in touch and we will be able to help. Cancelling your payments could lead to a missed payment penalty and may result in your Direct Debit being increased.

If you are leaving

If you are in the process of switching to another supplier it is best not to cancel your Direct Debit until your final statement has been produced. We process refunds through the same account, so if you have cancelled your Direct Debit and we owe you money, it will take longer for us to refund you.